- Investigate transaction monitoring alerts end to end, assessing potential money laundering, fraud and mule activity.
- Analyse customer behaviour, payment patterns and linked-account relationships to inform risk-based decisions.
- Validate AI-generated alerts, summaries and recommendations against customer data and transactional evidence.
- Write clear investigation rationales, maintain accurate records and escalate suspicious cases.
- Share insights on suspicious payment patterns and potential control gaps.
About Me
I’m a Manchester-based financial crime professional with experience across The Co-operative Bank, Kroo and Zopa. My work involves examining customer activity, following the evidence and explaining the reasoning behind risk-based decisions.
I began in retail and business banking, assisting individuals and business customers, including sole traders, limited companies with single or multiple directors, partnerships and limited liability partnerships.
At Kroo, I built my investigative experience through transaction monitoring, due diligence and complex remediation work. Alongside this, I supported team leaders by delivering structured financial crime training to two cohorts of apprentices. Through regular quality reviews, I identified knowledge gaps and provided tailored feedback to help apprentices achieve internal accreditation and become independent investigators.
At Zopa, I investigate complex, high-risk cases as a Financial Crime Specialist. I use advanced AI models to assist with investigations involving high-risk customers, internal fraud rings and other financial crime typologies, critically checking AI-generated outputs against the underlying evidence.
Experience
Zopa Bank
Kroo Bank
- Acted as a point of contact for financial crime queries, providing guidance and updates to internal teams on investigations.
- Delivered structured financial crime training through group sessions, one-to-one coaching and shadowing, supporting apprentices’ development and alignment with internal quality standards.
- Coached two cohorts of apprentices, identifying knowledge gaps through regular quality reviews and providing tailored feedback to help them achieve internal accreditation and conduct investigations independently.
- Conducted regular quality control reviews, examining more than 10 cases per apprentice and providing additional training where needed to improve case quality.
- Conducted customer due diligence and enhanced due diligence, assessing customer risk and source of funds and wealth.
- Investigated complex cases using internal information, CIFAS, LexisNexis, Dow Jones and interbank requests.
- Provided subject matter guidance on investigations, escalations and SAR-related queries.
- Delivered group training, individual coaching and shadowing for apprentices and analysts.
- Reviewed case quality and provided constructive feedback to improve investigative standards.
- Progressed longstanding high-risk investigations and contributed to a specialist team addressing a 50,000-case transaction monitoring backlog.
The Co-operative Bank
- Supported retail and business customers through telephone, email and secure messaging.
- Processed payments in line with financial crime controls, including transactions involving high-risk jurisdictions.
- Helped sole traders, partnerships, LLPs and limited companies with complex banking queries.
- Investigated complaints and identified potential financial crime, preparing detailed internal SAR submissions.
NEXT PLC
- Supported retail operations, inventory management, replenishment and cash handling while delivering customer service.
Education
BA (Hons) Politics
University of Liverpool
2020 – 2023
Upper Second Class Honours (2:1)
Political Placement Student
University of Liverpool Tuebrook, Liverpool
POLI200Politics in Action
Undertook a local government placement in Tuebrook, Liverpool, shadowing Councillor Steve Radford. Gained first-hand exposure to councillor casework, local decision-making and stakeholder engagement, applying political theory to real-world governance.
POLI354Politics of Participation and Civic Space
Completed a separate placement focused on civic participation and democratic engagement, supported by a reflective portfolio analysing participation, policy impact and the role of civic space in contemporary governance.
Skills
Investigations
- Transaction Monitoring
- Anti-Money Laundering (AML)
- Fraud Typologies
- Risk Assessment
- Escalations
- SAR Identification and Recommendations
Due Diligence
- Know Your Customer (KYC)
- Customer Due Diligence (CDD)
- Enhanced Due Diligence (EDD)
- Source of Funds and Wealth
Quality and People
- Quality Control (QC)
- Case Reviews
- Quality Assurance
- Rationale Writing
- Coaching and Mentoring
- Financial Crime Training
Tools
- CIFAS
- LexisNexis
- Dow Jones
- ThreatMetrix
- Salv
- Jira
- Confluence
- Zendesk
- Slack
Contact
Connect with me on LinkedIn to discuss financial crime, banking and professional opportunities.
LinkedIn